POLICES

SALES POLICIES

Refunds: No refunds on pre-paid package purchases, memberships, gift cards, retail or services.
However, we very much want you to be happy with your new products.

CHILDREN

We understand that there is absolute emergency situations where you don't have childcare, but a medi spa is not a safe place for a child. For this reason we ask that you please leave your small children at home.

Particularly, for appointments longer than 15 minutes.

CANCELLATION POLICY

We ask that all appointments be reserved with a major credit card, or valid gift certificate. Because we want to provide each of our clients with a relaxing experience from the moment they schedule their appointment, we are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. We kindly request the courtesy of giving the following notice for cancellations or rescheduling:

48 HOURS NOTICE WHEN MOVING OR RESCHEDULING

Only 2 reschedule changes per appointment are accepted in order to best serve our clients on a waiting list. If this policy isn't followed, you will be asked to schedule day of in the future. We know you are busy just like we are and things come up, but please be courteous of ours and others time. If you choose to cancel or reschedule without the above time frames, we do charge 50% of your scheduled appointment to your credit card or gift certificate. If you do not show up to your scheduled appointment, we do charge the full amount of the appointment(s) scheduled, as we are less likely to be able to fill the time slot your appointment occupied. We strictly adhere to these policies for the benefit of all of all our guests, and appreciate your understanding.

Appointments made within 48 hours are automatically subject to cancellation fees.

NO SHOWS Are Charged The Full Amount for All Scheduled Treatments and may not be allowed to reschedule in the future.

We Reserve The Right To Charge Late Reserved Appointments and for the

FULL VALUE for ALL BOOKED SERVICES.

We reserve the right to refuse service and prices are subject to change at any time.

If you're more than 20 minutes late, we may have to reschedule your appointment which may result in a cancellation fee. Forms of payment accepted are cash (preferred), Venmo, Zelle, Apple Pay, Google Pay, AmEx, Discover or debit cards as forms of payment. We often turn people away expecting that you will keep your scheduled time reserved with us, although we understand emergencies happen, we strictly adhere to these policies for the benefit of all of my clients, and appreciate your understanding.

PLASMA PEN APPOINTMENTS:

•A $75 non-refundable fee/deposit is required at your consultation appointment to pay for the consultation & secure and schedule your appointment. This deposit will be credited toward the procedure and the remaining balance is due on or before the day of the procedure.

A 25% deposit is required for plasma services 3 hours or more to hold your scheduled procedure appointment time.

•Do to these lengthy appointments you are allowed one reschedule as long as it is 48 hrs in advance. If 48 hours notice is not given, the missed appointment will need to be payed in full.

•If you're more than 30 minutes late, you will forfeit your deposit and it will be necessary to reschedule your appointment with another $75 deposit. Regardless of unforeseen circumstances, please understand that these changes not only affect me,
but other clients as well.

•If you choose to reschedule your appointment, a minimum 48-hour advance notice is mandatory or the deposit
becomes non-refundable.

•If an appointment is rescheduled for a second time, your deposit will be forfeited and payment must be made in full prior to the scheduled appointment.

PRIVACY POLICY

This Privacy Policy describes how Glow Skin Science ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.

Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.

Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience.

3. Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.

Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4. Your Choices and Rights

You have the following rights regarding your information:

Access: You can request access to the personal information we hold about you.

Rectification: You can request corrections to inaccuracies in your personal information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

5. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our office at:

Glow Skin Science
425-879-2660
Info@glowskinscience.com