Refunds & Exchanges: No refunds on gift cards, retail or services.
Exchanges on retail only upon approval, unless otherwise stated.
We understand that there is absolute emergency situations where you don't have childcare, but a medi spa is not a safe place for a child. For this reason we ask that you please leave your small children at home.
Particularly, for appointments longer than 15 minutes.
We ask that all appointments be reserved with a major credit card, or valid gift certificate. Because we want to provide each of our clients with a relaxing experience from the moment they schedule their appointment, we are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. I kindly request the courtesy of giving the following notice for cancellations or rescheduling:
48 HOURS NOTICE WHEN MOVING OR RESCHEDULING
Only 2 reschedule changes per appointment are accepted in order to best serve our clients on a waiting list. If this policy isn't followed, you will be asked to schedule day of in the future. We know you are busy just like we are and things come up, but please be courteous of ours and others time. If you choose to cancel or reschedule without the above time frames, we do charge 50% of your scheduled appointment to your credit card or gift certificate. If you do not show up to your scheduled appointment, we do charge the full amount of the appointment(s) scheduled, as I am less likely to be able to fill the time slot your appointment occupied. We strictly adhere to these policies for the benefit of all of my clients, and appreciate your understanding.
Appointments made within 48 hours are automatically subject to cancellation fees.
NO SHOWS Are Charged The Full Amount for All Scheduled Treatments and may not be allowed to reschedule in the future.
We Reserve The Right To Charge Late Appointments and for the
FULL VALUE for ALL BOOKED SERVICES.
We reserve the right to refuse service and prices are subject to change at any time.
If you're more than 20 minutes late, we may have to reschedule your appointment which may result in a cancellation fee. Forms of payment accepted are cash (preferred), Venmo, Zelle, Apple Pay, Google Pay, AmEx, Discover or debit cards as forms of payment. We often turn people away expecting that you will keep your scheduled time reserved with us, although we understand emergencies happen, we strictly adhere to these policies for the benefit of all of my clients, and appreciate your understanding.
PLASMA PEN APPOINTMENTS:
•A $75 non-refundable fee/deposit is required at your consultation appointment to pay for the consultation & secure and schedule your appointment. This deposit will be credited toward the procedure and the remaining balance is due on or before the day of the procedure.
A 25% deposit is required for plasma services 3 hours or more to hold your scheduled procedure appointment time.
•Do to these lengthy appointments you are allowed one reschedule as long as it is 48 hrs in advance. If 48 hours notice is not given, the missed appointment will need to be payed in full.
•Forms of payment accepted are cash (preferred), Venmo, Zelle, Google Pay, Apple Pay, or cards as forms of payment.
•If you're more than 30 minutes late, you will forfeit your deposit and it will be necessary to reschedule your appointment with another $75 deposit. Regardless of unforeseen circumstances, please understand that these changes not only affect me, but other clients as well.
•If you choose to reschedule your appointment, a minimum 48-hour advance notice is mandatory or the deposit becomes non-refundable.
•If an appointment is rescheduled for a second time, your deposit will be forfeited and payment must be made in full prior to the scheduled appointment.